Return Policy

Last Updated January 23rd, 2024

We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. Please see below for more information on our return policy.

Returns
Lice Treatment Kit – All returns must be postmarked within fourteen (14) days of accessing the Simplicety At Home Instructional Video.
Lice Removal Accessories – These products are not eligible for returns.

Return Process
To return Simplicety At Home Head Lice Treatment Kit, please contact us online to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and All contents that were received in the package, then mail your return to the following address:

Simplicety At Home
Attn: Returns
RMA #
116 East 36th Street
Latonia, KY 41015

Please note, you will be responsible for all shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Exceptions
For defective or damaged products, please contact us by calling 877-414-6487 to arrange a refund or exchange.

Please Note:

  • Only the Simplicety At Home Head Lice Treatment Kit is eligible for money back. No other items we sell are eligible for refund.
  • Customer must have accessed Instructional Video and attempted to treat infestation.
  • In order to receive refund, Simplicety At Home Lice Treatment Kit must be post marked within 2 weeks of accessing Simplicety At Home Instructional Video.
  • All components of the Simplicety At Home Head Lice Treatment Kit must be returned to receive refund.

Questions?
If you have any questions concerning our return policy, please contact us at by calling 877-414-6487.

Shipping Policy

Our commitment is to ensure prompt and reliable delivery of our top-quality lice treatment products. We’ve tailored our shipping practices to efficiently meet your needs. Here’s an overview:

Processing Times:
Orders placed on a business day before 12:00 p.m. will be processed the same day. Orders received after this cut-off time are processed the next business day.

Shipping Options and Costs:

  • Standard Shipping (USPS Ground Advantage): Delivery typically takes 2 to 8 business days within the contiguous United States. We offer FREE Standard Shipping on all Lice Kits for the contiguous United States. For other products, the cost is $8.00 for standard shipping and $30 for expedited shipping. Please note that these delivery times are estimates and can vary based on location. They do not include weekends or holidays.
  • Expedited Shipping: This option ensures delivery within 2-3 business days. Additional charges apply.
  • International Shipping: At present, we only offer shipping within the United States.

Tracking Your Order: We provide a tracking number for all orders once shipped, allowing you to monitor your order’s progress.
Customer Service: For any inquiries or concerns about shipping, please contact us at 877-414-6487.

Please remember that all shipping times are estimates and may be influenced by factors such as weather conditions and high shipping volumes, especially during holiday seasons.